About ordering, delivery, payment options, privacy and safety of personal information, complaints ...

Terms and Conditions

This Internet site is made available to you by Farma kode d.o.o., Hrovatin exotica (http://www.indoor-plant-care.com/). The use of this Internet site is subject to the following terms and conditions. The use of this site is conditional on your acceptance of these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights as a consumer.

SELLER

The Seller for rare-exotic-plants.com is:
Farma kode d.o.o.,
Jarnikova 6,
SI-1000 Ljubljana,
Slovenia,
Company identification number: 3548759000,
Tax number: SI30275326.

DELIVERY

Our plants are dispatched across the Europe Community countries only. You have the option to give a different delivery address than the card address. This means that you can have the parcel sent to e.g. your workplace or to a friend as a gift. As a signature is required to acknowledge delivery, please try and give an address where there will be someone present to sign for the good(s). The signature of the person accepting delivery at the delivery address will be a proof that you or the person to whom the order is addressed has received the delivery.

If you are interested in purchasing from outside the Europe please email us with your inquiry.

Our plants are dispatched by Pošta Slovenije and will leave our premises within 3 days after receiving your order.

Delivery costs in Slovenia

Weight of the package price(eur)
up to 2 kg 4,08
from 2 kg to 5 kg 5,04
from 5 kg to 10 kg 6,12
from 10 kg to 15 kg 7,20
from 15 kg to 20 kg 8,28
from 20 kg to 25 kg 9,72
from 25 kg to 30 kg 11,04
from 30 kg to 40 kg 12,96
from 40 kg to 50 kg 15,12

Delivery costs within EU

Weight of the package price(euro)
up to 2 kg 16,40
from 2 kg to 5 kg 24,58
from 5 kg to 10 kg 30,00
from 10 kg to 15 kg 35,51
from 15 kg to 20 kg 40,98
from 20 kg to 25 kg 49,17
from 25 kg to 30 kg 60,09

Packaging costs

Packaging costs are 1.50 EUR per package.

PAYMENT

Method of Payment

You can pay for goods via direct money transfer to our bank account or via PAYPAL, where you can use your credit or debit cards as well.

 

If you choose PAYPAL for payment method, you will receive a money request from paypal after we confirm the order (additional costs: 0,35EUR + 4% of total order).

 

Pricing Policy

All products are priced in euro and include SLO VAT at the prevailing rate.

Delivery Charges

If applicable you will be notified of any delivery charge when making your purchase.

Damaged or Incorrect Items

In the unlikely event that you should receive a damaged delivery or incorrect items in your delivery you should fill in and return to us (along with any products) the Returns Form enclosed with your order. We also kindly ask you to notify us as soon as possible by email on info@rare-exotic-plants.com. We will refund any costs occurred due to the returning the goods and despatch replacements the same day we receive the damaged or incorrect items (should you want a replacement). Should any item be out of stock, you will be given the option of a refund, a replacement product of the same value or the ability to wait until the product is back in stock at which point it will be despatched immediately.

CANCELLATIONS

Orders may be canceled within 7 days after being sent to us.
To cancel order please visit page Order Tracking. You can find a link to this page in Order Confirmation e-mail that we sent you when you placed the order.
If you have any problems please send us a e-mail to info@rare-exotic-plants.com.
If you cancel before the goods have been dispatched, we will refund your money in total within 30 days.

If we have already dispatched the goods, we kindly ask you to send an email to info@rare-exotic-plants.com, notifying us that you want to return the goods. Please return the goods with the filled Return Form, enclosed with your order. Any returns must be made within 10 days from receiving the goods. In case of later returns we will not refund your costs of returning the product and reserve the right to deduct our original shipping cost from your refund.

Offer validity

Offer is valid till the stocks last or till retraction

PRIVACY

We are committed to protect your privacy.

We are collecting personal information for 2 reasons: first, to process your order and second, to provide you with the best possible service.

  • We will not e-mail you in the future unless you have given us your consent.
  • We will not pass your name or address to any third party.
  • We will give you the chance to refuse any advertising email from us.

The personal information we collect includes:
your name, address, phone number, email address and credit/debit card details.

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at info@rare-exotic-plants.com.

Complaints

In case of any complaints regarding our products or services, please e-mail us:info@eksotika.si.

We will respond as soon as possible, usually within 24 hours. In case we will not be able to process your complaint within 24 hours, you will be notified. We will keep you posted about our dealing with the complaint and will do our best to solve it in 21 days.

GENERAL

  • All measurements are approximate.
  • The reproduction of colours is as accurate as the photo and production process will allow.
  • All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our web site shall be construed and governed according to Slovenian law and the Slovenian courts shall have jurisdiction in all such matters.
  • Materials contained on this World Wide Web site are the copyright of Farma kode d.o.o. Except as specifically set out below they may not be copied, reproduced, published, downloaded, modified, reused, re-posted or otherwise used in any form, including electronic copying or use in on-line systems or on any part of the Internet, without the express written permission of Farma kode d.o.o.
  • You may only download and/or use the materials contained on this site for your own private use for non-commercial purposes.